Refund and Returns Policy
Overview
At Got Rocks & Dirt, we take pride in providing high-quality landscape materials, including decorative rock, boulders, mulch, soil, and more. Due to the nature of our products, all sales are final, and we do not accept returns or offer refunds once an order has been placed and delivered.
Why We Do Not Accept Returns or Refunds
- Material Integrity: Once landscape materials are delivered or picked up, they cannot be resold or restocked due to potential contamination or mixing.
- Customization: Many of our orders are custom-selected or prepared to fit specific project needs, making returns impractical.
- Delivery & Handling: Once materials leave our yard, they are exposed to environmental conditions that could affect their quality, preventing us from accepting them back.
Order Accuracy & Customer Satisfaction
We encourage all customers to double-check their order details before completing a purchase. If you have any questions about the materials you need, our team is happy to assist you in selecting the right products before you place an order.
If there is an issue with your order, such as an incorrect product or delivery issue, please contact us at [email protected], and we will work with you to find a solution.
Thank you for choosing Got Rocks & Dirt for your landscaping needs. We appreciate your understanding and support of our return and refund policy.
Have Questions?
Contact us at [email protected] for questions related to refunds and returns.